We believe we must earn our clients’ business every day, in every way.
The InterMed Group Mission
- We take ownership of each opportunity to serve the client.
- We do more than the client expects.
- We provide a quality of service that is consistently superior when compared to our competition and to any organization where InterMed’s clients do business.
- We communicate with the staff and patients in a courteous, friendly and professional manner at all times.
- We believe we must earn our clients’ business every day in every way.
Every InterMed team member lives according to our “Sundown Rule” for service and support of our clients. Simply put, we address every challenge or customer concern by sundown each day so that our clients know our response and when to expect resolution. This establishes a level of trust that is very hard to duplicate, and supports our focus on long term, mutually beneficial relationships.
At InterMed, every team member supports and enhances this cornerstone of our culture, and delivers this message to every client every day.